Liberty General Insurance offers quick and hassle free claim process through its own dedicated in-house claims processing unit, Liberty Health 360.
Liberty Health 360, by its innovative and holistic approach towards health claims is determined to assist you in the need of the hour.
When To Register Claim?
You should register your claim before at least 48 hours of planned admission. In case of emergency hospitalization, please intimate us within 24 hours of admission.
How do I register a claim?
- Call us at : 18002665844 (08:00 AM to 08:00 PM all days a week)
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- Mail us at : Health360@LibertyInsurance.In
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- You may also send a written letter to our in house health claims unit Liberty Health 360 by post or courier. next to you.
You will get contacted by our claims representative to guide you in further process for claim adjudication.
Cashless Claim Procedure
You can avail cashless at any of Liberty’s network hospitals. You can also take the benefit of cashless in non-network hospitals of Liberty General Insurance by means of our CASHLESS EVERYWHERE facility.
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In case of pre-planned hospitalization, you need to intimate Liberty 48 hours prior to the hospitalization, and for emergency hospitalization, you need to inform Liberty within 24 hours of the occurrence.
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You may to choose any of the network hospital of Liberty for your cashless treatment. Please click here to check your nearest network hospital.
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Then, you need to show your Mediclaim Card and ask for the cashless facility at bill desk/insurance desk/TPA desk of the network hospital.
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Fill in the preauth form provided by the hospital with the required details. Submit the duly filled and signed form at the hospital.
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Hospital should send the claim form and other medical documents on preauth@libertyinsurance.in
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If no discrepancy is found, your claim will be approved within 2 hours of receipt of complete information, and you can receive the medical treatments availing of the cashless facility.
Reimbursement Claim Procedure
While Liberty General Insurance emphasizes to avail cashless facility by the insured, under extraordinary circumstances if you choose to avail reimbursement facility, below is the procedure of claim process.
- Once you get admitted to a hospital, you need to intimate Liberty within 2 days by calling on 18002665844 or writing to health360@libertyinsurance.in
- Once you intimate the claim, you will get contacted by our claims representative to assist you in filing the claim.
- You need to submit the claim documents within 30 days from the day of discharge or when you receive the communication from claims representative on behalf of Liberty.
- If any further documents are required, the company will inform you about the same within 5 days of submission and you need to submit those within the stipulated time.
- Once receipt of complete documents is done, Liberty will settle the claim within 30 days in line with guidelines.
Check Your Claim Status
- Our retail customers can also avail the facility of Self help portal for checking the claim status, uploading the claim discrepancy documents and downloading the health cards.
- All customers can also check the claim status and download the claim letters from here