Grievance Redressal Support - Liberty General Insurance

Grievance Redressal Mechanism

We are concerned about you and are committed to extend the best possible services. In case you are not satisfied with our services or resolution, here's how you can get your grievances redressed.

Step 1

Call us toll free:

1800-266-5844 (8:00 AM to 8:00 PM, 7 days of the week)

Email us:

care@libertyinsurance.in

Write to us:

Liberty General Insurance Ltd.

Unit 1501 & 1502, 15th Floor, Tower 2, One International Center, Senapati Bapat Marg, Prabhadevi, Mumbai – 400013 Maharashtra.
Step 2

If our response or resolution does not meet your expectations, you can escalate at email:

Email us:

Manager@libertyinsurance.in
Step 3

If you are still not satisfied with the resolution provided, you can further escalate at email:

Email us:

ServiceHead@libertyinsurance.in

Step 4

If your issue remains unresolved or if you are not satisfied with the resolution provided, you may escalate your grievance to our Grievance Redressal Officer (GRO).

For GRO details, click here.
Step 5

If you are still not satisfied with the resolution provided, you may further escalate your grievance to our Chief Grievance Redressal Officer (Chief GRO).

Chief GRO: Mr. Sachin Joshi

Email us:

gro@libertyinsurance.in

Step 6:

In case your issue remains unsolved, you can approach the Insurance Ombudsman for redressal.

Before you submit your grievance to Insurance Ombudsman:

You should have made a complaint to Insurance Company/Insurance Intermediary
Insurance Company/Insurance Intermediary has failed to furnish reply to you within a period of one month of your complaint;

OR

You are not satisfied with the response given by Insurance Company/Insurance Intermediary

The complaint is being made to the Insurance Ombudsman within one year from
(a) Date of rejection of the complaint by the Insurance Company/Insurance Intermediary
OR
(b) Expiry of one month of filing the complaint if the Insurer fails to reply
The amount of Compensation sought in Insurance Ombudsman should not exceed Rs. 50 Lakhs.

Insurance Ombudsman Offices

Office of the Ombudsman and Contact Details

Areas of Jurisdiction

Ahmedabad

Office of the Ombudsman and Contact Details

Dr. Pranai Prabhakar

Insurance Ombudsman

Office of the Insurance Ombudsman,

Jeevan Prakash Building, 6th floor,

Tilak Marg, Relief Road,

AHMEDABAD – 380 001.

Tel:

079 - 25501201/02

Fax:

079-27546142

Email us:

oio.ahmedabad@cioins.co.in

Areas of Jurisdiction

Gujarat,

Dadra & Nagar Haveli,

Daman and Diu

Bhopal

Office of the Ombudsman and Contact Details

Shri Ajay Kumar

Insurance Ombudsman

Office of the Insurance Ombudsman,

1st floor,"Jeevan Shikha",

60-B,Hoshangabad Road, Opp. Gayatri Mandir,Arera Hills

Bhopal – 462 011.

Phone No:

0755-2769201 / 2769202 / 2769203

Fax:

0755-2769203

Email us:

oio.bhopal@cioins.co.in

Areas of Jurisdiction

Madhya Pradesh and Chattisgarh.

Bhubaneswar

Office of the Ombudsman and Contact Details

Shri Rashmi Raman Singh

Insurance Ombudsman

Office of the Insurance Ombudsman,

62, Forest park,

Bhubneshwar 751 009.

Phone No:

0674 - 2596461 /2596455/2596429/2596003

Fax:

0674-2596429

Email us:

bimalokpal.bhubaneswar@ecoi.co.in

Areas of Jurisdiction

Odisha.

Chandigarh

Office of the Ombudsman and Contact Details

Ms Alka Jha

Insurance Ombudsman

Office Of The Insurance Ombudsman,

Jeevan Deep Building SCO 20-27,

Ground Floor Sector- 17 A,

Chandigarh – 160 017.

Phone No:

0172-2706468

Fax:

0172-2708274

Email us:

oio.chandigarh@cioins.co.in

Areas of Jurisdiction

Punjab,

Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh),

Himachal Pradesh,

Union Territories of Jammu & Kashmir,

Ladakh & Chandigarh.

Chennai

Office of the Ombudsman and Contact Details

Shri K.Vinayak Rao

Insurance Ombudsman

Office of the Insurance Ombudsman,

Fatima Akhtar Court, 4th Floor, 453,

Anna Salai, Teynampet,

CHENNAI – 600 018.

Phone No:

044 - 24333668 / 24333678

Fax:

044-24333664

Email us:

oio.chennai@cioins.co.in

Areas of Jurisdiction

Tamil Nadu,Pondicherry Town and

Karaikal (which are part of Pondicherry).

Delhi

Office of the Ombudsman and Contact Details

Shri Mukhmeet Singh Bhatia

Insurance Ombudsman

Office of the Insurance Ombudsman,

2/2 A, Universal Insurance Building,

Asaf Ali Road,

New Delhi – 110 002.

Phone No:

011 - 46013992/23213504/23232481

Fax:

011-23230858

Email us:

oio.delhi@cioins.co.in

Areas of Jurisdiction

Delhi

Guwahati

Office of the Ombudsman and Contact Details

Shri Ajay Kumar Sharma

Insurance Ombudsman

Office of the Insurance Ombudsman,

Jeevan Nivesh, 5th Floor,

Near Pan Bazar , S.S. Road,

Guwahati – 781001(ASSAM).

Phone No:

0361 - 2632204 / 2602205 / 2631307

Fax:

0361-2732937

Email us:

oio.guwahati@cioins.co.in

Areas of Jurisdiction

Assam, Meghalaya, Manipur, Mizoram,

Arunachal Pradesh, Nagaland and Tripura.

Hyderabad

Office of the Ombudsman and Contact Details

Ms G Shobha Reddy

Insurance Ombudsman

Office of the Insurance Ombudsman,

6-2-46, 1st floor, "Moin Court",

Lane Opp.Hyundai Showroom ,

A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.

Phone No:

040 - 23312122 / 23376991 / 23376599 / 23328709 / 23325325

Fax:

040-23376599

Email us:

oio.hyderabad@cioins.co.in

Areas of Jurisdiction

Andhra Pradesh, Telangana and

Yanam and part of Territory of Pondicherry.

Kochi

Office of the Ombudsman and Contact Details

Shri Pradeep Kumar Jain

Insurance Ombudsman

Office of the Insurance Ombudsman,

10th Floor, Jeevan Prakash,LIC Building,

Opp to Maharaja's College Ground,M.G.Road,

Kochi - 682 011.

Phone No:

0484 - 2358759

Fax:

0484-2359336

Email us:

oio.ernakulam@cioins.co.in

Areas of Jurisdiction

Kerala, Lakshadweep, Mahe-a part of Pondicherry

Kolkata

Office of the Ombudsman and Contact Details

Ms. Manju Bagga

Insurance Ombudsman

Office of the Insurance Ombudsman,

Hindustan Bldg. Annexe, 7th Floor,

4, C.R. Avenue,

KOLKATA - 700 072.

Phone No:

033 - 22124339 / 22124341

Fax:

033-22124341

Email us:

oio.kolkata@cioins.co.in

Areas of Jurisdiction

West Bengal, Sikkim,

Andaman and Nicobar Islands.

Lucknow

Office of the Ombudsman and Contact Details

Shri Sanjai Singh

Insurance Ombudsman

Office of the Insurance Ombudsman,

6th Floor, Jeevan Bhawan, Phase-II,

Nawal Kishore Road, Hazratganj,

Lucknow - 226 001.

Phone No:

0522 - 4002082 / 3500613

Fax:

0522-2231310.

Email us:

oio.lucknow@cioins.co.in

Areas of Jurisdiction

District of Uttar Pradesh: Lalitpur, Jhansi, Mahoba,

Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur,

Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varansi,

Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur,

Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti,

Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti,

Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar,

Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau,Ghazipur,

Chandauli, Ballia, Sidharathnagar.

Mumbai

Office of the Ombudsman and Contact Details

Ms Sarojini S Dikhale

Insurance Ombudsman

Office of the Insurance Ombudsman,

3rd Floor, Jeevan Seva Annexe,

S. V. Road, Santacruz (W),

Mumbai - 400 054.

Phone No:

022 - 69038800/27/29/31/32/33

Fax:

022-26106052

Email us:

oio.mumbai@cioins.co.in

Areas of Jurisdiction

List of wards under Mumbai

Metropolitan Region excluding wards in Mumbai – i.e M/E, M/W, N , S and T covered under

Office of Insurance Ombudsman Thane and excluding areas of Navi Mumbai.

Bengaluru

Office of the Ombudsman and Contact Details

Ms Neerja Kapur

Insurance Ombudsman

Office of the Insurance Ombudsman,

Jeevan Soudha Building,PID No. 57-27-N-19

Ground Floor, 19/19, 24th Main Road,

JP Nagar, Ist Phase, Bengaluru – 560 078.

Phone No:

080 - 26652048 / 26652049

Email us:

oio.bengaluru@cioins.co.in

Areas of Jurisdiction

Karnataka

Jaipur

Office of the Ombudsman and Contact Details

Shri Satyajeet Rajan

Insurance Ombudsman

Office of the Insurance Ombudsman,

Jeevan Nidhi – II Bldg., Gr. Floor,

Bhawani Singh Marg,

Jaipur - 302 005.

Phone No:

0141- 2740363

Email us:

oio.jaipur@cioins.co.in

Areas of Jurisdiction

Rajasthan

Noida

Office of the Ombudsman and Contact Details

Shri Rajiv Talwar

Insurance Ombudsman

Office of the Insurance Ombudsman,

Bhagwan Sahai Palace

4th Floor, Main Road, Naya Bans, Sector 15,

Dist: Gautam Buddh Nagar, U.P-201301.

Phone No:

0120-4027589

Email us:

oio.noida@cioins.co.in

Areas of Jurisdiction

States of Uttaranchal and the following Districts of Uttar Pradesh:

Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun,

Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut,

Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah,

Farrukhabad, Firozabad,Gautambodhanagar,

Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli,

Rampur, Kashganj, Sambhal, Amroha, Hathras,

Kanshiramnagar, Saharanpur.

Pune

Office of the Ombudsman and Contact Details

Ms. Rachna Khare

Insurance Ombudsman

Office of the Insurance Ombudsman,

Jeevan Darshan Bldg., 3rd Floor,

C.T.S. No.s. 195 to 198, N.C. Kelkar Road,

Narayan Peth, Pune – 411 030.

Phone No:

020-24471175

Email us:

oio.pune@cioins.co.in

Areas of Jurisdiction

State of Goa and State of Maharashtra excluding areas of Navi Mumbai,

Thane district,

Palghar District,

Raigad district & Mumbai Metropolitan Region

Patna

Office of the Ombudsman and Contact Details

Shri Inderjeet Singh

Insurance Ombudsman

Office of the Insurance Ombudsman,

2nd Floor, Lalit Bhawan,

Bailey Road,

Patna 800 001.

Phone No:

0612-2547068

Email us:

oio.patna@cioins.co.in

Areas of Jurisdiction

States of Bihar and Jharkhand.

Thane

Office of the Ombudsman and Contact Details

Shri Umesh Sinha

Insurance Ombudsman

Office of the Insurance Ombudsman,

2nd Floor,Jeevan Chintamani Building,

Vasantrao Naik Mahamarg,

Thane (West)- 400604

Phone No:

022-20812868/69

Email us:

oio.thane@cioins.co.in

Areas of Jurisdiction

Area of Navi Mumbai, Thane District, Raigad District, Palghar District

For updated names and addresses of the OMBUDSMAN CENTRES, please click here

For Grievance Redressal Officer details, please click here

To know about the Turn Around Timelines for servicing the policy holders, please click here

For Policyholder Protection Policy, please click here

Grievance Redressal Mechanism

Grievance Redressal Mechanism

Step 1

Call us toll free:

Email us:

Write to us:

Step 2

Email us:

Step 3

Email us:

Step 4

Step 5

Email us:

Step 6:

Insurance Ombudsman Offices

Office of the Ombudsman and Contact Details

Areas of Jurisdiction

Ahmedabad

Office of the Ombudsman and Contact Details

Tel:

Fax:

Email us:

Areas of Jurisdiction

Bhopal

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Bhubaneswar

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Chandigarh

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Chennai

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Delhi

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Guwahati

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Hyderabad

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Kochi

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Kolkata

Office of the Ombudsman and Contact Details

Phone No:

Fax:

Email us:

Areas of Jurisdiction

Lucknow

Office of the Ombudsman and Contact Details

Phone No:

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