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Grievance Redressal Mechanism

Grievance Redressal Mechanism

We are concerned about you and are committed to extend the best possible services. In case you are not satisfied with our services or resolution, here's how you can get your grievances redressed.

  • Step 1

    Call us toll free:

    1800-266-5844 (8:00 AM to 8:00 PM, 7 days of the week)

    Email us:

    care@libertyinsurance.in

    Write to us:

    Liberty General Insurance Ltd.


    10th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai- 400013

  • Step 2

    If our response or resolution does not meet your expectations, you can escalate at email:

    Email us:

    Manager@libertyinsurance.in

  • Step 3

    If you are still not satisfied with the resolution provided, you can further escalate at email:

    Email us:

    ServiceHead@libertyinsurance.in

In case your issue remains unsolved, you can approach the Insurance Ombudsman for redressal.

Insurance Ombudsman Offices

Office of the Ombudsman and Contact Details

Areas of Jurisdiction

Ahmedabad

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Prakash Building, 6th floor,

Tilak Marg, Relief Road,

Ahmedabad – 380 001.

Phone No:

079 - 25501201/02/05/06

Fax:

079 – 27546142

Email us:

bimalokpal.ahmedabad@ecoi.co.in

Areas of Jurisdiction

Gujarat,

Dadra & Nagar Haveli,

Daman and Diu​

Bhopal

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Office of the Ombudsman and Contact Details

Shri Guru Saran Shrivastava

Office of the Insurance Ombudsman,

Janak Vihar Complex, 2nd Floor,

6, Malviya Nagar, Opp. Airtel Office,

Near New Market,

Bhopal – 462 033.

Phone No:

0755-2769201/202

Fax:

0755-2769203

Email us:

bimalokpal.bhopal@ecoi.co.in

Areas of Jurisdiction

Madhya Pradesh and Chattisgarh.

Bhubaneswar

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

62, Forest park,

Bhubneshwar – 751 009.

Phone No:

0674-2596461 / 2596455

Fax:

0674-2596429

Email us:

bimalokpal.bhubaneswar@ecoi.co.in

Areas of Jurisdiction

Orissa.

Chandigarh

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Office of the Ombudsman and Contact Details

Dr. Dinesh Kumar Verma

Office of the Insurance Ombudsman,

S.C.O. No. 101, 102 & 103, 2nd Floor,

Batra Building, Sector 17 – D,

Chandigarh – 160 017.

Phone No:

0172-2706196/2706468

Fax:

0172-2708274

Email us:

bimalokpal.chandigarh@ecoi.co.in

Areas of Jurisdiction

Punjab, Haryana, Himachal Pradesh,

Jammu & Kashmir and Chandigarh.

Chennai

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Office of the Ombudsman and Contact Details

Shri M. Vasantha Krishna

Office of the Insurance Ombudsman,

Fatima Akhtar Court,

4th Floor, 453,

Anna Salai, Teynampet,

CHENNAI – 600 018.

Phone No:

044-24333668 / 24335284

Fax:

044-24333664

Email us:

 bimalokpal.chennai@ecoi.co.in bimalokpal.chennai@ecoi.co.in

Areas of Jurisdiction

Tamil Nadu,Pondicherry Town and

Karaikal (which are part of Pondicherry).

Delhi

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

2/2 A, Universal Insurance Building,

Asaf Ali Road,

New Delhi – 110 002.

Phone No:

011-23232481/23213504

Fax:

011-23230858

Email us:

bimalokpal.delhi@ecoi.co.in

Areas of Jurisdiction

Delhi

Guwahati

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Office of the Ombudsman and Contact Details

Shri Kiriti .B. Saha

Office of the Insurance Ombudsman,

'Jeevan Nivesh’, 5th Floor,

Nr. Panbazar over bridge, S.S. Road,

Guwahati – 781001(ASSAM).

Phone No:

0361- 2132204 / 2132205

Fax:

0361-2732937

Email us:

bimalokpal.guwahati@ecoi.co.in

Areas of Jurisdiction

Assam, Meghalaya, Manipur, Mizoram,

Arunachal Pradesh, Nagaland and Tripura.

Hyderabad

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Office of the Ombudsman and Contact Details

Shri I. Suresh Babu

Office of the Insurance Ombudsman,

6-2-46, 1st floor, "Moin Court"

Lane Opp. Saleem Function Palace,

A. C. Guards, Lakdi-Ka-Pool,

Hyderabad - 500 004.

Phone No:

040-65504123/23312122

Fax:

040-23376599

Email us:

bimalokpal.hyderabad@ecoi.co.in

Areas of Jurisdiction

Andhra Pradesh, Telangana and

Yanam and part of Territory of Pondicherry.

Ernakulam

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

2nd floor, Pulinat Building,

Opp. Cochin Shipyard,

M.G. Road,

Ernakulum - 682 015.

Phone No:

0484-2358759/2359338

Fax:

0484-2359336

Email us:

bimalokpal.ernakulum@ecoi.co.in

Areas of Jurisdiction

Kerala, Lakshadweep, Mahe-a part of Pondicherry

Kolkata

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Hindustan Building Annexe,

4th floor, 4, CR Avenue,

Kolkata - 700 072.

Phone No:

033-22124339 / 22124340

Fax:

033-22124341

Email us:

bimalokpal.kolkata@ecoi.co.in

Areas of Jurisdiction

West Bengal, Sikkim,

Andaman and Nicobar Islands.

Lucknow

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

6th Floor, Jeevan Bhawan,

Phase-II, Nawal Kishore Road,

Hazratganj,

Lucknow-226 001.

Phone No:

0522-2231330 / 2231331

Fax:

0522-2231310.

Email us:

bimalokpal.lucknow@ecoi.co.in

Areas of Jurisdiction

District of Uttar Pradesh:  Lalitpur, Jhansi, Mahoba,

Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur,

Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varansi,

Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur,

Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti,

Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti,

Ambedkarnagar, Sulanpur, Maharajganj, Santkabirnagar,

Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau,Ghazipur,

Chandauli, Ballia, Sidharathnagar.

Mumbai

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Office of the Ombudsman and Contact Details

Shri Milind A. Kharat

Office of the Insurance Ombudsman,

3rd Floor, Jeevan Seva Annexe,

S. V. Road, Santacruz (W),

Mumbai - 400 054.

Phone No:

022-26106552 / 26106960

Fax:

022-26106052

Email us:

bimalokpal.mumbai@ecoi.co.in

Areas of Jurisdiction

Goa, Mumbai Metropolitan Region excluding

Navi Mumbai & Thane.

Bengaluru

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Office of the Ombudsman and Contact Details

Smt. Neerja Shah

Office of the Insurance Ombudsman,

Jeevan Soudha Building,

PID No.57-27-N-19,

Ground Floor, 19/19, 24th Main Road,

JP Nagar, 1st Phase,

Bengaluru-560 078.

Phone No:

080-26652048 / 26652049

Fax:

Email us:

bimalokpal.bengaluru@ecoi.co.in

Areas of Jurisdiction

Karnataka

Jaipur

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Office of the Ombudsman and Contact Details

Smt. Sandhya Baliga

Office of the Insurance Ombudsman,

Jeevan Nidhi-II Bldg., Ground Floor,

Bhawani Singh Marg,

Jaipur - 302005.

Phone No:

0141-2740363

Email us:

bimalokpal.jaipur@ecoi.co.in

Areas of Jurisdiction

Rajasthan

Noida

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Bhagwan Sahai Palace,

4th Floor, Main Road,

Naya Bans, Sector-15,

Distt: Gautam Buddh Nagar,

Noida

U.P-201301.

Phone No:

079 - 0120-2514250 / 2514252 / 2514253

Email us:

bimalokpal.noida@ecoi.co.in

Areas of Jurisdiction

States of Uttaranchal and the following Districts of Uttar Pradesh:

Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun,

Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut,

Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah,

Farrukhabad, Firozabad,Gautambodhanagar,

Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli,

Rampur, Kashganj, Sambhal, Amroha, Hathras,

Kanshiramnagar, Saharanpur.

Pune

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

Jeevan Darshan Building, 3rd Floor,

CTS Nos. 195 to 198,

NC Kelkar Road, Narayan Peth,

Pune - 411 030

Phone No:

020-41312555

Email us:

bimalokpal.pune@ecoi.co.in

Areas of Jurisdiction

Maharashtra, Area of Navi Mumbai and

Thane excluding Mumbai Metropolitan Region.

Patna

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Office of the Ombudsman and Contact Details

Office of the Insurance Ombudsman,

1st Floor, Kalpana Arcade Building,

Bazar Samiti Road,

Bahadurpur,

Patna - 800 006.

Email us:

bimalokpal.patna@ecoi.co.in

Areas of Jurisdiction

States of Bihar and Jharkhand.

For updated names and addresses​​ of the OMBUDSMAN CENTRES, please click here

For Grievance Redressal Officer details, please click here

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Reg Office: 10th floor, Tower A, Peninsula Business Park, Ganpat Rao Kadam Marg, Lower Parel, Mumbai - 400013

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