IRCTC Odisha Claims Process

Below are the multiple touchpoints for customers to reach out to us for claim registration or any assistance required on claim.

Toll-Free Number 1800-266-5844
Customer Support Mail ID care@libertyinsurance.in
Dedicated Claim Support Helpline 9324968286
Dedicate Claim Support Mail ID odishairctcclaims@libertyinsurance.in
Claim Submission to Local Branch Claim submission facility is available at all PAN India branches.
Nodal Officer Mail ID Amol.Sawai@libertyinsurance.in
Nodal Officer Contact No 7738399788


Death Claim Hospitalization Claim
  1. Signed claim form along with Nominee details.
  2. Death certificate / a list of casualties or confirmation published by the Railways, police, or any State or Central Authorities.
  3. KYC and NEFT details of the nominee or Legal Heir / Succession Certificate. It is needed in case Nominee details aren't available.
  1. Signed claim form.
  2. A list of casualties or confirmation published by the Railways, police, or any State or Central Authorities Hospitalization records and medical bills.
  3. KYC and NEFT details of the customer.
  4. Medical Bills and Treatment records.


Download Claims Form: IRCTC Claims Form

Name of Company: Liberty General Insurance Co. Ltd. as on: 25 Sept 2023
Settlement of claims in respect of Train Accident victims: Accident happened at Orissa State
Sr. No. Type of Insurance Claims Reported Claims Settled Claims Outstanding Remarks
No. Amount
(In Rs lacs)
No. Amount
(In Rs lacs)
No. Amount
(In Rs lacs)
1 Personal Accident policies (PMSBY)* 0 0 0 0 0 0
1 a) Death 0 0 0 0 0 0
1 b) Disablement 0 0 0 0 0 0
2 Policies issued through IRCTC* 5 10.0 5 0.178 0 0 Three cases repudiated out of Five
2 a) Death 0 0 0 0 0 0
2 b) Disablement 0 0 0 0 0 0
2 c) Medical Expenses 5 10.0 5 0.178 0 0 Three cases repudiated out of Five
3 Personal Accident(Other than PMSBY)* 0 0 0 0 0 0
3 a) Death 0 0 0 0 0 0
3 b) Disablement 0 0 0 0 0 0
3 c) Medical Expenses 0 0 0 0 0 0
4 Health Claims 0 0 0 0 0 0
5 Misc. Claims including Embeded policies 0 0 0 0 0 0
*Claims in respect of Death, Disablement and Injury medical expenses to be segregated in reporting


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